Privacy Policy

PRIVACY STATEMENT
The Friends of the Women’s and Children’s Hospital Incorporated (The Friends of the WCH Inc., FWCH, Friends) collects members’ personal details from the membership and volunteer application forms, and maintains a database at the Association’s office.

The Friends of the WCH Inc. will not sell or giveaway personal member information. Any information provided to the Association by members will only be used to assist the Association in providing and enhancing membership services.

The Friends of the WCH Inc. is committed to both its objects and purposes and the laws of Australia. It therefore seeks to abide by the amended Privacy Act 1988.

PRIVACY POLICY
This framework ensures the Association, including the Women’s and Children’s Health Network support staff, and members with office bearing positions use, hold, collect, update and disclose personal information in a manner that conforms to the amended Privacy Act 1988.

This privacy policy sets out how The Friends of the WCH Inc. uses and protects any information that you give to the Association when you become a member.

The Friends of the WCH Inc. is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified, you can be assured that it will only be used in accordance with this privacy statement.

This policy is effective from 12 February 2015.

WHAT WE COLLECT
We receive and collect information that you provide on The Friends of the WCH Inc. Application for Membership form.

WHAT WE DO WITH THE INFORMATION WE GATHER
This information is added to a membership database and is required to help us to understand your needs and to provide you with a better service. In particular, the information in the database is used for the following reasons:

  • Internal record keeping

  • Mailing to members – such as newsletters, invitations to special events, meeting notices and agendas.

  • We may use the information to improve our service.

The Friends of the WCH Inc. will not sell your information or provide it to another organisation.

SENSITIVE INFORMATION
Sensitive information is defined in the Privacy Act to include information or opinion about such things as an individual's racial or ethnic origin, political opinions, membership of a political association, religious or philosophical beliefs, membership of a trade union or other professional body, criminal record or health information.

Sensitive information will be used by us only:

• For the primary purpose for which it was obtained

• For a secondary purpose that is directly related to the primary purpose

• With your consent; or where required or authorised by law.

THIRD PARTIES
Where reasonable and practicable to do so, we will collect your Personal Information only from you. However, in some circumstances we may be provided with information by third parties. In such a case we will take reasonable steps to ensure that you are made aware of the information provided to us by the third party.

DISCLOSURE OF PERSONAL INFORMATION
Your Personal Information may be disclosed in a number of circumstances including the following:

• Third parties where you consent to the use or disclosure; and

• Where required or authorised by law.

SECURITY OF PERSONAL INFORMATION
Your Personal Information is stored in a manner that reasonably protects it from misuse and loss and from unauthorised access, modification or disclosure.

When your Personal Information is no longer needed for the purpose for which it was obtained, we will take reasonable steps to destroy or permanently de-identify your Personal Information. However, most of the Personal Information is or will be stored in client files which will be kept by us for a minimum of 7 years.

We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information you provide.

Your personal information will be held securely using Volgistics database software. Volgistics will hold the information on an external server in the USA using high level security encryption, the same level of security and privacy protection as those used by online banking services.

ACCESS TO PERSONAL INFORMATION
You may access the Personal Information we hold about you and to update and/or correct it, subject to certain exceptions. If you wish to access your Personal Information, please contact us in writing.

The Friends of the Women’s and Children’s Hospital Incorporated will not charge any fee for your access request, but may charge an administrative fee for providing a copy of your Personal Information.

In order to protect your Personal Information we may require identification from you before releasing the requested information.

MAINTAINING THE QUALITY OF YOUR PERSONAL INFORMATION
It is an important to us that your Personal Information is up to date. We  will  take reasonable steps to make sure that your Personal Information is accurate, complete and up-to-date. If you find that the information we have is not up to date or is inaccurate, please advise us as soon as practicable so we can update our records and ensure we can continue to provide quality services to you.

POLICY UPDATES
This Policy may change from time to time and is available on our website.

PRIVACY POLICY ENQUIRIES AND COMPLAINTS
If you have any queries or complaints about our Privacy Policy please contact us at:

The Friends of the Women’s and Children’s Hospital Incorporated

72 King William Road

North Adelaide

SA 5006

(08) 8161 6439
info@wchfriends.com.au